Legal and operations
The terms under which the service is provided, how personal data is handled, how to get support, and how the platform is operated.
Customer documents
The agreement for using the service: what it does in your cloud account, plans and fees, your responsibilities, liability and termination.
What personal data we collect, why, who receives it, how long we keep it, and your rights.
The terms on which we process personal data in your workloads on your behalf: security measures, sub-processors, breach notice, deletion.
How to get help by e-mail in business hours, the reply targets for each plan, and what to do first in an urgent problem.
The free trial, how to pause or cancel, when we refund, what happens to your cloud account, and what happens if an invoice is not paid.
Operations (for the team that runs the platform)
The incident runbook and the monitoring and on-call procedure are internal. Sign in to read them.