Refund and Cancellation Policy
Smart DevOps AI Agent, provided by PRIMEDHA Technologies Private Limited ("we", "us"). Effective 25 October 2026. Part of the Terms of Service. It applies to the subscriptions we invoice (Starter, Growth, Scale, and extra environments); an Enterprise contract may say something different, and then the contract applies.
1. The trial
The trial is free: 7 days from your first successful deployment, no payment, nothing to cancel. When it ends the account is read-only until a plan is approved; nothing in your cloud account is touched.
2. Cancelling or pausing
2.1 You can pause or cancel at any time on the Billing page: at the end of the period you have paid for (the default) or immediately. We confirm by e-mail. You can undo a change that has not taken effect yet.
2.2 We do not refund the unused part of a period you have already paid, except as section 3 says. After a pause or cancellation no further invoice is raised.
2.3 Pausing or cancelling does not remove anything from your cloud account and does not stop your cloud provider's charges: environments keep running and being billed by the provider until you remove them. You can remove them from the console at any time, also while paused or cancelled.
2.4 You can come back at any time by requesting a plan. A new request is approved and invoiced like any other.
3. Refunds
3.1 First payment. If you ask in writing within [7] days of paying the first invoice of a plan, we refund it in full.
3.2 Annual plans. If you ask in writing within [30] days of paying an annual invoice, we refund it in full less the months already used, counted from the start of the period.
3.3 Our error. If we invoiced you wrongly, or charged you twice, we correct it with a credit note and refund what you overpaid.
3.4 Otherwise fees already paid are not refundable, except where the law requires.
3.5 How. We refund by bank transfer to the account that paid, within [14] days of agreeing, and issue a credit note for the invoice (it reduces the GST on it). Bank charges are not refunded. A payment received in a foreign currency is refunded in that currency.
4. Changing your plan
4.1 An upgrade takes effect when we approve it; the price difference for the rest of the period is invoiced.
4.2 A lower plan, or a change between monthly and annual, takes effect at the end of the current period; no part of the difference is refunded.
4.3 Extra environments are invoiced for the rest of the period and with each renewal; ask us to remove them at a renewal and they stop being invoiced from the next period.
5. If you do not pay
We send reminders on the due date and after 7 and 15 days. If an invoice is still unpaid 30 days after its due date we send a final notice, and a further 7 days later the account becomes read-only (no new deployments, repairs or self-healing). Payment restores it at once. Nothing in your cloud account is changed or deleted by this, and you can still remove environments.
6. How to ask
Write to support@primedha.com with your invoice number. Complaints about a refund go to support@primedha.com with the subject "Escalation".